KINGNUOS Help and Frequently Asked Questions
Find answers to all frequently asked questions on this page.You can also contact us directly.
What is the difference between a self-winding movement and a quartz movement?
A : An automatic movement uses kinetic energy to power itself. This means that no batteries are used inside the watch. A quartz movement is a battery powered movement.
What is a chronograph?
A : A chronograph is a small dial on a dial. Some watches may have 1 chronograph, some may have more than 4. They are often used to display seconds, stopwatch functions, or to display the time in different time zones. All our watches with chronographs have fully functional chronographs just like genuine (unless otherwise stated).
Is your watch waterproof?
A : Most of our watches are water resistant and we will specify in each watch description whether the watch has been tested and to what depth. If you don’t see a specific depth to which the watch can be submerged, then you should assume that the watch can be slightly worn in water, but not submerged or worn in the shower.
Parts and Custom orders
I WANT TO ORDER PARTS FOR MY WATCH THAT ARE NOT LISTED ON THE WEBSITE, WHAT DO I DO?
A : The first step would be to contact Pre-Sales to find out if we can get the items and the cost of the items. Then you need to create a Custom Order
A Custom Order serves as a way to pay for anything extra from us. For example, extra parts, straps, etc., you can add the additional cost of these services using the mentioned link.
Ordering and Payment
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
A : It takes approximately 48 hours for us to verify your payment before we can move on to the next step. The 48-hour time frame may vary per payment method.
After your payment has been confirmed we will then send you QC (quality control) pictures of the actual watch you will be receiving, along with time accuracy and waterproof test (if the description for the watch states it is waterproof) pictures. From the point of receiving the pictures you will have a 24-hour time frame to respond to the QC email and authorize us to send out your order to you. If you do not respond to the QC email within 24 hours we will take this as your approval and ship the order out to you.
You will then receive an email with a tracking number from our shipping department so you can track your order’s progress.
WHAT IF I WANT TO CANCEL MY ORDER？
A : If you have not paid for your order yet, please do not pay for it. We cannot remove it from your order history, but that’s not a problem. If you have already paid for your order, please contact our Billing department to arrange a refund or store credit (depending on what you prefer).
WHAT PAYMENT METHODS DO YOU ACCEPT？
A : Please check our Payment methods section to find out which payment methods we currently accept。on this page to see what methods we currently accept.
WHEN WILL MY CREDIT CARD BE CHARGED?
A : Your credit card will be charged once the order has gone through our processing department and approved by them. The time varies but is usually not longer than 24 hours.
Shipping and Handling
HOW MUCH DOES SHIPPING COST?
A : Shipping costs vary from country to country. Please contact us for specific shipping costs.
HOW LONG DOES SHIPPING TAKE?
A : Shipping takes between 7-10 business days (not including weekends or public holidays) to arrive to you. Please note that this is the shipping time and does not include the time needed to process your order. We are not held responsible for any shipping delay, as we have no control over the package once we have shipped it out.
WHAT SHIPPING COMPANIES DO YOU USE?
A : Depending on where we are shipping the watch we will either use EMS, DHL or Airmail (Airmail is mostly used for orders of small accessories, like parts, straps, etc.). All shipments are sent using express delivery and are fully track able. Most of the time we use EMS and we always declare the item within the package to be of low value, so it slides undetected by customs.
WHAT HAPPENS IF MY PACKAGE GETS STUCK IN CUSTOMS?
A : If your package gets stopped in customs and confiscated,please don’t worry,contact us, we will either refund or reship (your choice).
WHAT HAPPENS IF MY WATCH ARRIVES DAMAGED?
A : You have 72 hours from the point your package arrives to tell us if there is a fault with your watch. If we do not hear of any complaints about your watches within 72 hours it is acknowledged by you that we have taken this to mean that you are happy with your order and there are no issues to resolve. Please go to the Warranties & Returns section below for a more expanded and in-depth explanation of our policies.
CAN YOU TELL ME MORE ABOUT AIRMAIL？
A : Airmail packages usually take between 14-28 days to arrive. If you would like to track your Airmail package please go to the following link:https://www.17track.net/
Promotions and Discount
DO YOU OFFER COUPON CODES AND DISCOUNTS?
A : We have promotions and discount coupons often, please subscribe to our newsletter at the bottom of the page to receive them.
Warranty, Returns and Refunds
How long is your watch warranty?
A : We offer a 12 month warranty on all watches. We are the ones who pay for the return shipping. We will advise you to send it back using the safest and fastest shipping available in your country.
The watches we sell are covered by the manufacturer’s warranty, and we will waive all repair costs, including two-way shipping incurred, as well as customs risk for shipping to us and for us to ship it back to you.
What happens if I don’t accept the watch at home and I can’t pick it up from the warehouse in time for it to be returned to the sender?
A : We are not responsible if you don’t pick it up at home (the shipping company will usually try to deliver it a few times before sending the package back or storing it in a warehouse for a few weeks to a month for you to pick it up in person). When the watch is returned to us, we will resend the watch to you at our expense.
What if you send me the wrong item?
A : We’ve never done this before, but if this happens, we’ll pay for the return shipping and we’ll send you the correct order quickly, also free of charge.
CREDITCARD (VISA, MASTERCARD, JCB)
Your payment details will be encrypted via SSL method. We’ll work with your credit card company to make sure processing is done correctly. Your credit card company may ask for a 3D-Secure verification code. This provides additional security for online payments done with a credit card.
EXPRESS WITH TRACK & TRACE
Express shipping with Track & Trace for all countries world-wide.
We have professional logistics partners, so we can safely ship to most countries around the world, we will choose the safest and fastest way to deliver your order without any customs issues.
Contact us via email